Our Privacy
At ZIPGO, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our courier and packing services.
1. Information We Collect
We may collect the following types of information:
Personal Details: Full name, contact number, email address, home and delivery addresses.
Shipment Details: Recipient information, package contents (if declared), weight, and value.
Payment Information: Billing details, payment method (credit/debit card, bank transfer, etc.).
Technical Data: IP address, device information, and access logs if using our website or mobile app.
2. How We Use Your Information
We use your information to:
Process shipments and provide packing/courier services
Communicate updates on your orders and deliveries
Respond to inquiries or customer service requests
Improve our services and enhance user experience
Meet legal and regulatory obligations
3. Sharing Your Information
We may share your information with:
Logistics partners and couriers to fulfill delivery
Payment processors to handle transactions securely
Government authorities when required by law (e.g., customs)
We do not sell or rent your personal data to third parties.
4. Data Security
We take appropriate security measures (technical and organizational) to protect your data against unauthorized access, alteration, disclosure, or destruction.
5. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
6. Your Rights
Depending on your location, you may have the right to:
Access the data we hold about you
Request correction or deletion
Object to or restrict certain processing
Withdraw consent for future use
To exercise any of these rights, please contact us at [insert contact email or phone number].
7. Cookies and Tracking
If using our website or app, we may use cookies to enhance functionality and track user interaction. You can control cookie settings through your browser.
8. Changes to This Policy
We may update this policy periodically. Any changes will be posted on our website with the updated date.
9. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
ZIPGO XPRESS
Address: GBAWE
Email: info@zipgoxpress.com
Phone: +233 25 611 8991 | +233 25 611 8992
